As a general rule, we do not offer refunds. However, we may issue refunds in certain cases, such as when the service cannot be provided for an extended period due to our fault, or when the payment succeeds but membership benefits are not granted and cannot be reasonably fixed.
For details, please see Refund & Cancellation Policy.
Refund requests: Please email liu@tianliu.ai with your order number, payment time, amount, account info, and a description of the issue.